Frequently Asked Questions
Your travel journey starts with the right answers.
What are the standard dimensions for cabin-approved luggage?
Most major airlines accept cabin bags with dimensions up to 55cm x 40cm x 20cm. We recommend checking our individual product descriptions where we list specific airline compatibility for each bag.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. If you need your luggage sooner for an upcoming trip, we offer express next-day delivery options at checkout.
Do your suitcases come with a manufacturer warranty?
Yes, all our hard-shell and soft-shell suitcases come with a minimum 2-year warranty covering manufacturing defects such as wheel failure, handle breakage, or zipper malfunctions.
What is your return policy if the bag isn't right for me?
We offer a 30-day hassle-free return policy. As long as the luggage is unused and still has its original tags and protective film, you can return it for a full refund.
How do I set the TSA combination lock on my new suitcase?
Every TSA-integrated bag comes with a step-by-step instruction manual inside the main compartment. Generally, you hold the reset button with a pen, set your code, and slide the latch to lock it in.
Are your materials water-resistant?
Our polycarbonate shells are fully waterproof, while our fabric cabin bags are treated with a water-repellent coating to protect your belongings from light rain and spills during transit.